Frequently Asked Questions
Everything you need to know about shopping at Elte
What are your standard shipping times for furniture?
In-stock furniture typically ships within 7-10 business days. For custom or made-to-order pieces, lead times vary between 8 to 16 weeks depending on the manufacturer and materials.
Do you offer White Glove delivery services?
Yes, we offer premium White Glove delivery for most large furniture items. This service includes inside delivery to your room of choice, assembly, and removal of all packaging materials.
What is your return policy for home decor and rugs?
Unused home accessories and rugs in original condition can be returned within 14 days of delivery. Please note that custom-made items and final sale pieces are not eligible for return.
Can I request fabric swatches before making a purchase?
Absolutely. We offer complimentary fabric and leather swatches for our upholstered collections to help you make the perfect choice for your space. Contact our concierge team to place an order.
Does Elte offer professional interior design consultations?
Yes, we provide expert design services to help you curate your home. Our in-house designers are available for both in-store and virtual consultations to assist with floor planning and product selection.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), as well as Apple Pay, Google Pay, and flexible financing options through our third-party lending partners.